Quality Hotel Pampulha

The hotel looks new, the staff is very helpful, and the noise isolation is very efficient for a hotel located on a busy avenue.

Nothing to report.

Location

Very bad! The outlets in the room didn't work, the refrigerator didn't work, the television was very old and my husband couldn't work (he needed it because he was working while I was going to the doctor). The air conditioning took more than four hours to start working, and the bathroom exhaust fan didn't work. The hotel restaurant took the wrong pizza order and we returned immediately to bring the right pizza, but they didn't make another one, but scraped the pizza and put the pepperoni on top, leaving the remains of the previous pizza and had the nerve to take the cold pizza with the remains of the other pizza. Total chaos! We informed the hotel reception immediately upon arrival about the malfunctioning of the refrigerator, television and air conditioning. The outlets only found out in the morning when our cell phones and computer didn't even have a charge to call an Uber! The receptionist said that we would be transferred to another room the next day. But that didn't happen. They wanted to charge us much more to transfer us. And we had to look for another hotel, which caused a lot of disruption to our trip. I chose the hotel because of its location (proximity to the doctors I had scheduled) and it was terrible! I had to go to a hotel far away.

Reasonably good channels. Very close to the climate convention centre.

No halal food (kosher) option for Muslim guests.Most of the staff do not understand nor can speak English.

Bed was comfy

Location is good, but you need a car to do anything

Need more options in Breakfast

Reception , Restaurant and Lobby

Bad

Air Condition did not work, TV did not work, Fitness gear did not work, lamp did not work, unfriendly service, very loud

Da cama e do restaurante

Academia com ar quebrado e sem bebedouro

We’ve stayed at the hotel to run the international BH half-marathon and the hotel allowed us to have a small breakfast before the race and a complimentary breakfast afterwards.

There was a corporate event on the restaurante on Saturday lunch, so it was busy. Staff couldn’t handle the amount of customers - service got a little messy, orders couldn’t be picked and delivered fast.

Good breakfast/parking/locationFriendly staff

Safe did not work in room

It was clean.

No carpeting on hallways or rooms causing echoing, people running in the hallways yelling loudly, loud guests. Location not good unless you're visiting to watch Cruzeiro. Nothing interesting around the hotel at all, you're stuck with their restaurant.

LocationCleaneness

Parking was tight

Not at all a quality hotel...

A not working. Staff very slow. Bed uncomfortable.

Quality Hotel Pampulha is comfortable but not ideally located. It’s a 30-minute walk from the nearest natural park, and the area is noisy with busy streets and occasional homeless passersby. Public transport or a car is essential. The hotel’s independent restaurant serves good breakfast and dinner, though dinner can be pricey.

One downside was the constant BBQ smell in the lobby. Good for a comfortable stay if location isn’t a priority.

Good location, pleasant room, nice restaurant and breakfast

Good breakfast, restaurant at the hotel, and nice gym.

A bit expensive restaurant.

The fitness room and the hotel in general

The city, Belo Horizonte, is complex.

The place is very nice and comfortable.

There was no hair dryer in our room, but the managed to use another room for the hair dryer.The air conditioning had a leak inside the room which as annoying hearing the water drops

Very friendly and informative staff. You feel like your at home. Highly recommended this hotel.

There resturant has small portions on their pasta dishes for their prices. I had to order 2 separate orders of pasta to be satisfied. What they give now should be concidered a child’s plate. And an adult plate should be double the pasta..

brakfast options limited due to covid but still good, you can ask for specific dishes and they make it for you

the guy making tapioca could improve his skills

Clean and well cared property.